Returns & Exchanges

POLICY

Non-sale items purchased from kaliswimwear.com are eligible for a full refund if done so within 30 days of purchase and not marked on sale/purchased with a discount code.  Cancellation of order must be done within 24 hours. Sale items are not eligible for an exchange, or store credit. Sale items include any orders purchased at a discount, including items bought with discount or promo codes. New customer discount code is applicable towards all products, including sale. Please note: custom designed suits (build your own bikinis) are final sales, no exceptions. We can accommodate an exchange under certain circumstances. Customers are liable for the shipping cost of exchanges unless otherwise notified. For items being exchanged, Kali Swimwear will cover the shipping of the new product back to you. NOTE: Only one coupon code can be used at checkout. Package must be shipped back in original packaging, including poly bag.

WHAT ITEMS ARE EXCHANGEABLE?

  • Items purchased in the last 30 days

  • Full priced items in new condition

  • Items NOT marked as SALE (this is indicated by the price of the product. An item is on sale when the original price has a strike through and the new price is listed) and items purchased with a coupon code

  • Items must be unworn, undamaged, unwashed, with sanitary liner and tags still attached

  • Items must be packed neatly and returned in original packaging, including poly bag

  • Items purchased with the New Subscriber Discount code are eligible as exchanges only

WHAT ITEMS ARE NON-EXCHANGEABLE?

  • Items marked as FINAL SALE

  • Sale items purchased during a flash sale or with a coupon code (EXCEPTION: products purchased with the new subscriber discount are eligible for exchanges)

  • Build Your Own Bikini-custom bikini designs

INSTANT EXCHANGE CREDIT

What is an instant exchange? An instant exchange is a coupon code you are given while we are waiting for you to return your original order. If you would like to exchange an item, please fill out the exchange/return form provided with your order (link to document below) and send it back with items you are exchanging. Please email us with your exchange information and we will provide a coupon code in the amount that is being exchanged. You can use this coupon at check out. Any amount over the provided amount of the coupon will be at the expense of the customer. These instant codes expire after 60 days and cannot be combined with any other coupon codes or sales.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please try on swimwear over underwear for sanitary reasons. Do not remove protective slip.

QUESTIONS ON HOW TO SEND YOUR EXCHANGE

1. Fill out the contact form below with information regarding your return/exchange. A returns specialist will be in contact within 48 hours.

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